Troubleshooting

If you encounter issues when using tokens with INCERT, consider the following steps:

Token rejected:

• Verify the token hasn't expired (check your project's retention period)
• Ensure you copied the complete token string
• Confirm you're using the correct token type for your operation

Unexpected results:

• Review your project configuration in the Portal
• Check that your data format matches INCERT's requirements
• Verify you're using the right endpoint for your token type

Performance issues:

• Consider the size of your data array per request
• Optimise data preparation and transmission

For further technical assistance, contact your LNDS administrator.